Privacy policy

3.1 Information We Collect

1. Personal identifiable data: Full name, shipping/billing address, email address, phone number, payment credential info (processed by third-party PCI payment providers, we do not store full credit card numbers) submitted voluntarily during checkout, account registration or customer support inquiry.
2. Non-personal browsing data: IP address, device model, website access logs, cookie tracking data for site operation, shopping preference analytics.

3.2 How We Use Collected Data

• Process order fulfillment, shipping arrangement, after-sales refund/return service;
• Send order confirmation, logistics update, service notification via email/SMS;
• Comply with US legal tax, customs and law enforcement information disclosure requirements when court/government formal request issued;
• Optimize website operation, improve product & shopping experience via anonymized consumption statistics;
• Optional marketing newsletter (customer may opt-out anytime via unsubscribe link in marketing emails).

3.3 Your US Consumer Privacy Rights (CCPA Compliance)

1. Right to access: Request full list of your personal data collected by JovanPet via support@jovanpet.shop;
2. Right to delete: Submit deletion request to erase your stored personal information;
3. Right to opt-out: Refuse sale/sharing of your private personal data (JovanPet never sell customer personal info to third-party vendors without explicit written consent);
4. No retaliation: We will not raise price or deny service for customers exercising above privacy rights per US law.

3.4 Data Protection & Cookie Rules

3.5 Privacy Inquiries